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Primary compliance profiles

(information)

Profiles renamed

Customer profiles have been rebranded to Compliance profiles. This doesn't change the Trust Hub API. All API endpoints, parameter names, and resource identifiers (like CustomerProfileSid) remain the same. This documentation covers the features in the Twilio Console.

A primary compliance profile contains your core identity and business data. To create registrations in your account, you need an approved primary profile.

Create a primary compliance profile

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Primary compliance profiles belong in two categories: either a business or individual profile. Business profiles cover businesses with verified business documentation. Individual profiles cover sole proprietors or individual users exploring Twilio products.

BusinessIndividual

To create a business primary compliance profile:

  1. Go to Products & Services > Trust Hub > Profiles(link takes you to an external page). The Primary profile should be selected.

  2. Click Business Profile. The Profile details: Individual details page appears.

  3. Complete the Individual details section. Twilio uses this information to verify your identity and maintain a secure, trusted platform.

    • Type your given name into the First name box as it shows up on your government issued ID.
    • Type your surname into the Last name box as it shows up on your government issued ID.
    • Type your email address into the Email address box.
    • Type your telephone number into the Phone number box.
    • Type your job title into the Business title box.
    • Choose a value from the Job position dropdown menu.

  4. Click Continue. The Profile details: Business details page appears.

  5. Complete the Business details section with the following data about your company:

  6. Click Continue. The Profile details: Business address page appears.

  7. Choose the country in which your company operates from the Address country dropdown menu. The default country is United States.

  8. Click Continue. The Profile details: Business address page appears.

  9. Start typing an address in the Business address box.

  10. When the correct address appears, click on it. All address fields then display with the completed data.

  11. Click Continue. The Profile details: Notification settings page appears.

  12. Provide values for at least one of the two methods of notification shown:

    • Type the email address that should receive Twilio notifications in the Notification email box.
    • Type the webhook callback URL in the Status Callback URL box.

  13. Click Next. The Profile details: Thanks for submitting your primary compliance profile! page appears.

  14. Click Finish. The Compliance profile page displays with a pop-up that shows Success. Create Compliance Profile completed successfully. This profile shows Pending review.

Review and approval

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When the Compliance profile appears, it shows the status of your submitted profile.

  • If you provided all required data, your profile moves to Pending Review status. You can't edit this profile at this time.
  • If you failed to provide complete data or data in the proper format, your profile moves to Twilio Rejected. You can edit and resubmit your profile.

Twilio reviews your profile. If Twilio can verify your data, your profile status changes to Twilio Approved. You can use your primary compliance profile. Twilio approval indicates that the data provided met Twilio's requirements. It doesn't indicate that your profile complies with applicable laws or regulatory requirements.

Displayed statusDataProfile stateEditable
Pending ReviewAll required data providedInactiveNo
Twilio RejectedSome data missing or incorrectInactiveYes
Twilio ApprovedTwilio verified dataActiveNo