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32602: Virtual Agent: Invalid Connector

ERROR: 32602

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PROGRAMMABLE VOICE
ERROR

Description

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A 32602 Error is an indication that the referenced connector is not a valid <VirtualAgent> connector.

Possible Causes

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  • The connector referenced by the supplied connectorName does not exist
  • The connector referenced by the supplied connectorName is not a VirtualAgent connector
  • The supplied TwiML is missing the connectorName attribute

Possible Solutions

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  • Check the connectorName attribute in your TwiML and ensure that it matches the unique name of a VirtualAgent connector