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Twilio Customer Engagement Platform

Data-driven customer engagement—at scale

Twilio powers personalized interactions and trusted global communications to connect you with customers.

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Overview
Personalize
Connect
Engage

Transform your customer experience

Create the exact solution you need to engage customers at every step of their journey. Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to support you at scale.

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Say goodbye to one-size-fits-all messaging

Go beyond basic automation to build personal relationships with billions of global consumers. Leverage the power of customer data to create individualized journeys and deliver 1:1 messages that exceed your customers’ expectations.

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Support any channel with one platform

Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email.

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Treat every customer like a VIP

Provide service so convenient and proactive, your customers will think you can read minds. Contextual data, flexible workflows, and seamless cross-channel communications empower your teams to engage people in powerful new ways.

Built with Twilio

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Watch the video

Marks & Spencer reinvents their global call center with Twilio

Retail giant Marks & Spencer uses Twilio to deliver the same quality of customer service you’d find in a store, over the phone. Using Twilio, they deliver personalized support, powering over $10M in new sales.

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NatWest

NatWest puts personalized communications at the core of its digital banking platform.

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Allergan

Allergen built a highly customized loyalty program to connect directly with end users

Learn more

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Blog

What is a customer engagement platform?

Meet the modern way to engage customers and build brand advocacy.

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Blog

Bulk SMS Marketing: What It Is and How to Get Started

With SMS marketing, you can reach thousands or millions of your recipients with the right message, on the right channel, at the right time.

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Uplevel Customer Engagement with the #1 CDP
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