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Voice Intelligence

Voice Intelligence empowers you to unlock the business value in every customer conversation. Use AI to convert voice calls into structured information that supports better contact center agent performance, improved customer satisfaction, and large-scale personalization.

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1
Twilio servers
2
Your app
import os
from twilio.rest import Client
account_sid = os.environ["TWILIO_ACCOUNT_SID"]
auth_token = os.environ["TWILIO_AUTH_TOKEN"]
client = Client(account_sid, auth_token)
transcript = client.intelligence.v2.transcripts.create(
service_sid="GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
channel={"media_properties": {"source_sid": "REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"}}
)
print(transcript.account_sid)
View complete examples(link takes you to an external page)
3
Extract insights and automate actions from voice conversations!

Take the next steps with Voice Intelligence


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Check out the Voice Intelligence live demo(link takes you to an external page) to see how to transcribe and analyze voice calls.


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Legal Notice

Voice Intelligence uses artificial intelligence and machine learning technologies. By enabling or using any of the features or functionalities within Programmable Voice that are identified as using artificial intelligence or machine learning technology, you acknowledge and agree that your use of these features or functionalities is subject to the terms of the Predictive and Generative AI/ML Features Addendum(link takes you to an external page).

Voice Intelligence is not PCI compliant or a HIPAA Eligible Service and should not be used in Voice Intelligence workflows that are subject to HIPAA or PCI.

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