The AI Nutrition Facts Label is intended to give consumers and businesses a more transparent and clear view into "what's in the box" of a specific AI model. It explains how their customer data is being used, especially when it comes to training AI models.
Voice Intelligence includes six AI Base Models: Twilio's own AI model, OpenAI GPT-4o mini, Amazon Comprehend, Google Speech-to-Text, Amazon Transcribe, and Private AI. Below are the current AI Nutrition Fact Labels for these Voice Intelligence Base Models.
Customer data is not used to train the Base Models for OpenAI GPT-4o mini, Amazon Comprehend, Private AI, Google Speech-to-Text, and Amazon Transcribe.
For Twilio's own AI model, customer data is used to train its Base Model if you opt-in by accepting the Data Logging Terms. For more information, please refer to the Twilio Voice Intelligence: Data Logging Consent Addendum.
Please visit Twilio AI Nutrition Facts to learn more about AI Nutrition Facts and how to read these labels.
If the customer enables Data Logging functionality, then the Base Model is trained with customer data.
If the customer enables Data Logging functionality, then customer data is shared with Twilio to train the Base Model.
If the customer enables Data Logging functionality, then Trained Data might be deleted by the customer through written request. The customer can delete non-Training Data at anytime through use of API.
The customer views output in the Voice Intelligence API or Transcript Viewer.
Compliance
Learn more about this label at nutrition-facts.ai
Customer data is shared with the Model Vendor for processing only. Customer data is not used to train the Base Model.
Language Operator input and output are deleted when the customer deletes the transcript.
The customer views output in the Voice Intelligence API or Transcript Viewer.
Compliance
Learn more about this label at nutrition-facts.ai
Customer data is shared with the Model Vendor for processing only. Customer data is not used to train the Base Model.
Language Operator input and output are deleted when the customer deletes the transcript.
The customer views output in the Voice Intelligence API or Transcript Viewer.
Compliance
Learn more about this label at nutrition-facts.ai
Voice Intelligence and Programmable Voice only use the default Base Model provided by the Model Vendor. The Base Model is not trained using customer data.
Voice Intelligence and Programmable Voice only use the default Base Model provided by the Model Vendor. The Base Model is not trained using customer data.
Base Model is not trained using any customer data.
Transcriptions are deleted by the customer using the Voice Intelligence API or when a customer account is deprovisioned.
The customer views output in the Voice Intelligence API or Transcript Viewer.
Compliance
The customer can listen to the input (recording) and view the output (transcript).
The customer can listen to the input (recording) and view the output (transcript).
The customer is responsible for human review.
Learn more about this label at nutrition-facts.ai
Voice Intelligence only uses the default Base Model provided by the Model Vendor. The Base Model is not trained using customer data.
Twilio hosts and manages its own version of the Base Model. Customer Data is not shared with Model Vendor, it is only shared with the Twilio-hosted Base Model.
Base Model is not trained using any customer data.
Transcripts and recordings are deleted by the customer using the Voice Intelligence API or when a customer account is deprovisioned.
The customer views output in the Voice Intelligence API or Transcript Viewer.
Compliance
The customer can listen to the input (recording) and view the output (redacted PII).
The customer can listen to the input (recording) and view the output (redacted PII).
The customer is responsible for human review.
Learn more about this label at nutrition-facts.ai