Voice Intelligence empowers you to unlock the business value in every customer conversation. Use AI to convert voice calls into structured information that supports better contact center agent performance, improved customer satisfaction, and large-scale personalization.
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import osfrom twilio.rest import Clientaccount_sid = os.environ["TWILIO_ACCOUNT_SID"]auth_token = os.environ["TWILIO_AUTH_TOKEN"]client = Client(account_sid, auth_token)transcript = client.intelligence.v2.transcripts.create(service_sid="GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",channel={"media_properties": {"source_sid": "REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"}})print(transcript.account_sid)
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Check out the Voice Intelligence live demo to see how to transcribe and analyze voice calls.
Voice Intelligence uses artificial intelligence and machine learning technologies. By enabling or using any of the features or functionalities within Programmable Voice that are identified as using artificial intelligence or machine learning technology, you acknowledge and agree that your use of these features or functionalities is subject to the terms of the Predictive and Generative AI/ML Features Addendum.
Voice Intelligence is not PCI compliant or a HIPAA Eligible Service and should not be used in Voice Intelligence workflows that are subject to HIPAA or PCI.
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Twilio offers pre-built web applications that you can integrate into your web UI to present and work with transcriptions.
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