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Gateway Call Event

Captured

captured page anchor

com.twilio.voice.insights.call-event.gateway

Gateway Call Event Captured events are compatible with Webhook and Kinesis sinks. To learn more, you can get started with the Webhook or Kinesis quickstarts and refer to the product documentation.

Examples

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{

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  "specversion" : "1.0",

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  "type" : "com.twilio.voice.insights.call-event.gateway",

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  "source" : "AB00000000000000000000000001",

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  "id" : "NO00000000000000000000000001",

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  "dataschema" : "https://events-schemas.twilio.com/VoiceInsights.CallEvent/3",

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  "datacontenttype" : "2025-10-08T07:17:02.363Z",

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  "data" : {

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    "timestamp" : "2021-05-24T14:15:22Z",

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    "call_sid" : "CA0000000000000000000000000000001",

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    "account_sid" : "AC0000000000000000000000000000001",

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    "edge" : "ashburn",

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    "name" : "call.connected",

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    "group" : "call",

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    "level" : "UNKNOWN",

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    "carrier_edge" : {

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      "metadata" : {

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        "region" : "us1",

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        "twilio_ip" : "172.0.0.130",

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        "external_ip" : "172.0.0.130",

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        "edge_location" : "ashburn"

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      }

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    },

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    "client_edge" : {

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      "metadata" : {

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        "region" : "us1",

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        "twilio_ip" : "172.0.0.130",

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        "external_ip" : "172.0.0.130",

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        "edge_location" : "ashburn"

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      }

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    },

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    "sip_edge" : {

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      "metadata" : {

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        "region" : "us1",

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        "twilio_ip" : "172.0.0.130",

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        "external_ip" : "172.0.0.130",

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        "edge_location" : "ashburn"

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      }

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    },

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    "sdk_edge" : {

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      "error" : {

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        "code" : 31600,

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        "message" : "Call failed due to network issues."

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      },

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      "feedback" : {

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        "score" : 1,

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        "reason" : "excellent_audio"

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      },

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      "metric" : {

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        "threshold" : 0.5,

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        "values" : [

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          0.1

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        ]

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      },

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      "ice_candidate_pair" : {

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        "remote" : {

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          "type" : "host",

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          "protocol" : "udp"

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        },

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        "local" : {

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          "type" : "host",

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          "protocol" : "udp"

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        }

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      },

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      "metadata" : {

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        "client_name" : "MyVoiceApp",

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        "location" : {

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          "lat" : 20.956036,

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          "lon" : -157.23793

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        },

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        "city" : "San Francisco",

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        "country_code" : "US",

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        "country_subdivision" : "CA",

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        "ip_address" : "172.0.0.130",

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        "sdk" : {

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          "type" : "Voice",

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          "version" : "2.0.0",

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          "platform" : "iOS",

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          "region" : "us1",

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          "selected_region" : "us1",

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          "browser" : {

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            "name" : "Chrome",

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            "major" : "89",

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            "version" : "89.0.4389.90"

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          },

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          "os" : {

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            "name" : "Windows",

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            "version" : "10"

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          },

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          "device" : {

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            "model" : "iPhone",

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            "type" : "mobile",

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            "vendor" : "Apple",

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            "arch" : "ARM"

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          },

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          "engine" : {

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            "name" : "Blink",

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            "version" : "89.0.4389.90"

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          },

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          "edge_location" : "ashburn"

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        }

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      }

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    },

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    "conversation_relay_data" : {

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      "session_id" : "VX0000000000000000000000000000001",

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      "name" : "conversation-relay-event-example-all-in-one",

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      "sequence_number" : 1,

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      "tts_latency" : {

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        "latency_ms" : 230

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      },

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      "stt_latency" : {

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        "latency_ms" : 150

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      },

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      "interrupt" : {

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        "type" : "DTMF"

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      },

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      "last_token_received" : {

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        "total_tokens" : 128,

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        "total_words" : 42

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      },

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      "configurations" : {

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        "configurations" : {

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          "voice" : "3liN8q8YoeB9Hk6AboKe-1.0_0.7_0.8",

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          "ttsProvider" : "block_elevenlabs",

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          "transcriptionProvider" : "deepgram",

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          "debug" : "[SPEAKER_EVENT_REPORT]",

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          "speechProvider" : "nova-3-general",

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          "transcriptionLanguage" : "en-US",

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          "welcomeGreetingInterruptible" : "TRUE",

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          "partialPromptOnHangup" : "false",

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          "interruptible" : "TRUE",

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          "partialPrompts" : "false",

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          "interruptOptions" : "InterruptOptions{interruptConfidenceThreshold=0.8, ignoreBackchannelForInterrupt=false, interruptCheckThresholdType=by-chars, interruptInputLengthThreshold=5}",

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          "preemptible" : "FALSE",

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          "dtmfDetection" : "true",

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          "ttsLanguage" : "en-US",

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          "reportInputDuringAgentSpeech" : "NONE",

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          "speechTimeout" : "0"

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        },

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        "languages" : {

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          "es-US" : {

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            "tts_provider" : "block_elevenlabs",

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            "voice" : "94zOad0g7T7K4oa7zhDq-0.9_0.7_0.8",

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            "transcription_provider" : "deepgram",

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            "speech_model" : "nova-2-general"

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          },

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          "en-US" : {

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            "tts_provider" : "block_elevenlabs",

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            "voice" : "3liN8q8YoeB9Hk6AboKe-1.0_0.7_0.8",

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            "transcription_provider" : "deepgram",

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            "speech_model" : "nova-3-general"

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          }

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        }

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      },

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      "language_changed" : {

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        "tts_language_code" : "es-US",

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        "transcription_language_code" : "es-US"

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      },

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      "call_wrap_up" : {

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        "duration_in_seconds" : 185,

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        "end_status" : "ended"

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      },

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      "error" : {

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        "error_code" : 54000,

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        "message" : "ConversationRelay session encountered an error."

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      }

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    }

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  }

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}

Versions