63042: Template disabled

This error means WhatsApp has disabled the template. You cannot send messages with a template in the disabled state. WhatsApp disables templates after repeated negative feedback from end users or for a policy violation.

• End users repeatedly blocked your business or reported messages that used this template as spam.
• The template was paused multiple times because of negative feedback and was then permanently deactivated.
• The template content violated one or more WhatsApp policies.

• Stop sending with this template. Use a different approved template for outbound WhatsApp messages.
• Create a new template with revised content and submit it for approval. Submitted templates cannot be edited, so create another template with the desired changes.
• Revise the template to reduce negative feedback. Add clear context, avoid vague or spam-like wording, and reference the previous conversation when you need to reopen the 24-hour customer service window.
• Monitor future template status changes by creating Twilio Alerts for 63042, 63041, and 63040.

• Message template approvals and statuses
• Send WhatsApp notification messages with templates
• Content Types Overview