---
page_type: error
code: 63042
message: "63042: Template disabled"
level: ERROR
product: Programmable Messaging
---

## Description

WhatsApp has reported that the template has been **permanently disabled** due to recurring negative feedback from customers. Message templates with this status cannot be sent to customers. For the most updated guidelines, please view WhatsApp's documentation: https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/#template-pausing.

### Possible Causes

Negative customer feedback (i.e. multiple customers reporting messages or blocking number)

### Possible Solutions

- Use a different template
- Create a new template