Skip to content
Skip to navigation
Skip to topbar
Twilio Logo
Twilio Docs
Search
Search
Messaging
Voice
Serverless
Flex
Studio
All docs...
SDKs
Help
Help
Search
Log in
Sign up
On this page
ERROR: 63021
Description
Possible Causes
Possible Solutions
On this page
ERROR: 63021
Description
Possible Causes
Possible Solutions
Channel invalid content error
Positive Feedback
Negative Feedback
ERROR: 63021
error-63021 page anchor
Positive Feedback
Negative Feedback
PROGRAMMABLE SMS
ERROR
Description
description page anchor
Positive Feedback
Negative Feedback
Message contains content that is rejected or unsupported by the messaging channel.
Possible Causes
possible-causes page anchor
Positive Feedback
Negative Feedback
Unable to upload the media used in the message because it is not supported by the messaging channel.
Length of the parameters and the template text exceeds the allowed length of 1024 for WhatsApp.
Possible Solutions
possible-solutions page anchor
Positive Feedback
Negative Feedback
Inspect the media files being sent and confirm their MIME type is in fact supported by the messaging channel.
Confirm WhatsApp template sends do not exceed 1024 characters, which can occur when placeholder text substitutions or translations are too long.