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On this page
ERROR: 50377
Description
Possible Causes
Possible Solutions
On this page
ERROR: 50377
Description
Possible Causes
Possible Solutions
Can't update conversation as it's in final closed state
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Negative Feedback
ERROR: 50377
error-50377 page anchor
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PROGRAMMABLE CHAT
ERROR
Description
description page anchor
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Conversation state is 'closed' so it can't be used for chatting anymore.
Possible Causes
possible-causes page anchor
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Conversation state is set manually or by timer to 'closed' which means that conversation can't be updated anymore.
Possible Solutions
possible-solutions page anchor
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Negative Feedback
Create new conversation in 'active' state without 'TimeToClosed' or with some big duration to avoid unexpected movement to 'closed' state.