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Can't update conversation as it's in final closed state



ERROR: 50377

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PROGRAMMABLE CHAT
ERROR

Conversation state is 'closed' so it can't be used for chatting anymore.

Possible Causes

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  • Conversation state is set manually or by timer to 'closed' which means that conversation can't be updated anymore.
  • Create new conversation in 'active' state without 'TimeToClosed' or with some big duration to avoid unexpected movement to 'closed' state.

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