---
page_type: error
code: 50377
message: "50377: Can't update conversation as it's in final closed state"
level: ERROR
product: Programmable Chat
---

## Description

Conversation state is 'closed' so it can't be used for chatting anymore.

### Possible Causes

- Conversation state is set manually or by timer to 'closed' which means that conversation can't be updated anymore.

### Possible Solutions

- Create new conversation in 'active' state without 'TimeToClosed' or with some big duration to avoid unexpected movement to 'closed' state.