32656: Conversation Relay & Intelligence Language Mismatch

A 32656 Error indicates that there was a mismatch between the configured Conversation Relay transcription language and the provided Intelligence Service's language. As a result, the transcript will be persisted in Intelligence but Language Operators will not be executed.

The Intelligence Service's configured language passed in the Conversation Relay request did not match its configured transcription language for the virtual agent

To avoid delivering inaccurate Language Operator results, they will not be executed for this Conversation Relay Session

Ensure that the configured transcription language in the Conversation Relay session matches the Intelligence Service's language setting