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Error
Application error

30569: Call-to-Action is missing the message and data rates disclosure

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

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This error applies to both Toll-Free Verification and A2P 10DLC registration.

The Call-to-Action (CTA) does not disclose that message and data rates may apply to the messaging program.

This error concerns the CTA. A rates disclosure missing from Terms of Service is covered by 30562. Disclosures in an automated HELP response are a separate check.

Possible causes

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  • The opt-in disclosure omits the required message and data rates statement.
  • The statement appears in Terms of Service but is absent from the CTA.
  • Add the exact disclosure "Message and data rates may apply" to the CTA where consumers consent. This phrase illustrates the rates element only, not a complete compliant CTA.
  • Provide updated evidence showing the complete CTA for registration review.