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Error
Application error

30562: Terms of Service missing message and data rates disclosure

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

description page anchor

This error applies to both Toll-Free Verification and A2P 10DLC registration.

Your Terms of Service omit the required notice informing subscribers that wireless carriers may charge standard fees for sending and receiving messages.

Possible causes

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  • The Terms of Service outline program rules but do not state that message and data rates may apply.
  • Include explicit "Message and data rates may apply" disclosure language within the Terms of Service.
  • Resubmit your registration once the disclosure is added.