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Error
Application error

30567: Phishing and Simulated Phishing Messages Are Prohibited

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

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This error applies to both Toll-Free Verification and A2P 10DLC registration.

Messaging configured to simulate phishing attacks is prohibited on the network. This includes simulated smishing campaigns sent to a company's own employees as part of internal security awareness or threat training.

Possible causes

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  • Your registration is intended to send simulated suspicious links or unverified credential reset prompts to employees for security awareness testing.
  • Your campaign is configured to simulate phishing or smishing attacks.
  • Confirm that your messaging is not designed to simulate phishing or smishing attacks.
  • If your use case is legitimate, update your campaign description and message samples to reflect your actual messaging and remove any simulated phishing or credential-testing content.
  • Once your content no longer simulates phishing attacks, resubmit your registration for review.