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Error
Application error

30536: Privacy policy URL is missing, inaccessible, or empty

Twilio Messaging DocumentationMessaging
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Description

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This error applies to both Toll-Free Verification and A2P 10DLC registration.

The privacy policy URL you provided could not be verified because it was missing, broken, behind a login screen, or had no content.

Possible causes

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  • No privacy policy URL was provided.
  • The link is broken or does not load.
  • The page sits behind a login screen and cannot be reviewed.
  • The page loads but has no privacy policy content.
  • Provide a privacy policy URL that is publicly accessible and active.
  • Ensure the page includes all relevant disclosures about consumer data protection and privacy, then resubmit.