---
"@context": https://schema.org
"@type": TechArticle
"@id": https://www.twilio.com/docs/api/errors/30536#article
headline: "30536: Privacy policy URL is missing, inaccessible, or empty"
url: https://www.twilio.com/docs/api/errors/30536
inLanguage: en
dateModified: 2026-09-14T16:28:48.000Z
author:
  "@type": Organization
  name: Twilio Developer Education Team
publisher:
  "@type": Organization
  name: Twilio
---

# 30536: Privacy policy URL is missing, inaccessible, or empty

Log Type: APPLICATION

Log Level: ERROR

## Description

This error applies to both Toll-Free Verification and A2P 10DLC registration.

The privacy policy URL you provided could not be verified because it was missing, broken, behind a login screen, or had no content.

### Possible causes

* No privacy policy URL was provided.
* The link is broken or does not load.
* The page sits behind a login screen and cannot be reviewed.
* The page loads but has no privacy policy content.

### Possible solutions

* Provide a privacy policy URL that is publicly accessible and active.
* Ensure the page includes all relevant disclosures about consumer data protection and privacy, then resubmit.

### Additional resources

* [A2P 10DLC Campaign Onboarding Guide](https://help.twilio.com/articles/11847054539547-A2P-10DLC-Campaign-Approval-Best-Practices)
* [Toll-Free Verification Onboarding Guide](https://help.twilio.com/articles/13264118705051)