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Error
Application error

30510: Opt-in example must be complete, branded, and legible

Twilio Messaging DocumentationMessaging

Description

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The opt-in example provided is cropped, incomplete, illegible, or missing branding that identifies the business collecting consent. If consent is collected through a webform, the example must include a phone number field.

Possible causes

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  • The opt-in screenshot is cropped and does not show the business name or logo.
  • The text in the image is illegible or blurred.
  • Consent is collected through a webform, but the phone number field is missing.
  • Submit a complete opt-in example that includes all text, buttons, and branding, such as the company name or logo.
  • If consent is collected through a webform, make sure it includes a phone number field.
  • Ensure the opt-in clearly identifies the business collecting consent.
  • Replace blurred or illegible images with a readable example that shows the full opt-in flow.