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Name mismatch (Proof of Address)



ERROR: 18021

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PHONE NUMBERS
ERROR

The individual's name on the Proof of Address document does not match the information entered in the Bundle.

Possible Causes

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The name on the Proof of Address document does not match what's submitted in the first name / last name fields. Please ensure the document and field information match.

Please ensure the names match exactly and that all the individual's last names are provided. Please amend firstly the name in the Business & legal representative information / Individual information section of the bundle, and then in the Bundle fields under the uploaded supporting document.

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