---
page_type: error
code: 18021
message: "18021: Name mismatch (Proof of Address)"
level: ERROR
product: Phone Numbers
---

## Description

The individual's name on the Proof of Address document does not match the information entered in the Bundle.

### Possible Causes

The name on the Proof of Address document does not match what's submitted in the first name / last name fields. Please ensure the document and field information match.

### Possible Solutions

Please ensure the names match exactly and that all the individual's last names are provided. Please amend firstly the name in the Business & legal representative information / Individual information section of the bundle, and then in the Bundle fields under the uploaded supporting document.