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Studio posts

  • By Ashley Boucher
    Save your Twilio Studio Chatbot Data to Airtable using Node.js and Twilio Functions halloweetchatbot2.png

    If you’ve built a chatbot or application flow with Twilio Studio, an integral part of bringing your app into production is being able to store relevant user data and access data you need to remit to your user. This means you need a database.

    In this article, you’ll learn how to use Twilio Functions and Node.js to store and access data in an Airtable base. This article builds off the specific example project created in Build a Trick or Treat Chatbot with Twilio Studio and Functions, and Node.js.

    To follow along step by step with this article, having built the Trick or Treat chatbot will be required, but if not, have no fear! This article contains valuable information about connecting with and using the Airtable API with Node.js for all readers.

    Prerequisites

    To get started with this tutorial, you’ll need the following:

    • A free Twilio account ( …
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  • By Ashley Boucher
    Build a Trick or Treat Chatbot with Twilio Studio and Functions, and Node.js halloweenchatbot1.png

    With Halloween around the corner, I decided I wanted to build a chatbot to help people find trick or treat locations in their neighborhood. The idea was that a user could send an SMS to the chatbot’s phone number and interact with the bot to either find trick or treat locations, or add their location to the list of places giving out candy or hosting spooky events.

    In this article, you’ll learn how to build a chatbot like mine that you can customize however you like.

    Prerequisites

    To get started with this tutorial, you’ll need the following:

    Overview of the chatbot architecture

    The chatbot you’re about to build will use the …

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  • By Stratos Tziallas
    Integrating Twilio with IBM Watson for an Enhanced Chatbot and IVR Experience Twilio Watson Chatbot

    For the last two decades, the A.I. and machine learning have been thrown around with more and more frequency. Research centers are investing in their development, more companies are using them to promote their products and – of course – more movies using them because they sound cool.

    But what do they actually mean?

    Artificial Intelligence is a technique for building systems that mimic human behavior or decision-making. Machine Learning is a subset of AI where algorithms are created which learn from data sets in order to solve specific tasks. These solvers are trained models of data that learn based on the information provided to them. All of this is derived from probability theory and linear algebra. ML algorithms use our data to learn and automatically solve predictive tasks.

    And let’s be honest: is there a better way to use A.I. and machine learning than searching for the best spots …

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  • By Julie Griffin
    7 Ways to Text From Your Computer (for Businesses & Individuals) send-text-from-computer.png

    Whether you're looking to send text messages to update your customers on their order or you want to confirm the time of your dinner date, it’s helpful to be able to text from your computer rather than your phone.

    From a business standpoint, it simply isn’t possible to text all of your customers because you can’t send text messages at scale using your personal phone. As an individual, it’s convenient to text from your computer, especially if you’re like me and frequently misplace your cell phone.

    Your use case will determine the method that you use to text from your computer, so think about your goals when looking for a solution. Do you want to send 1:1 texts to your friends from your computer? Are you a business looking for a one-to-many short message service (SMS) solution?

    We’ll cover a number of ways individuals and businesses can text from their …

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  • By Shashwat Johari
    Streaming Studio Flow Executions with Event Streams Twilio Studio + Event Streams

    In this post, you will learn how to stream Twilio Studio Flow Executions with Twilio Event Streams. With Studio events being fully supported on Event Streams, you can now leverage webhooks to trigger external workflows or log steps in real-time as your Flow executes in Studio.

    Before Studio support for Event Streams you had two ways to achieve this:

    1. Adding HTTP Request widgets throughout your Flows to push events out to your external applications - This added complexity to the Flows and was largely a manual process.
    2. Polling the API’s Executions and Steps endpoints to retrieve complete logs for reporting - This required running batch jobs on a schedule to page through all the records and was a cumbersome process.

    So why is this useful?

    • It gives you additional options for triggering programmatic actions beyond a single webhook endpoint
    • It removes synchronous dependencies between your services and Twilio API …
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  • By Julie Griffin
    Twilioのビジネス向けフリーSMSを利用する Get_Started_With_SMS-jp

    この記事は、コンテンツマーケティング担当のJulie Griffinが、こちら(英語)で執筆した記事を日本語化したものです。

    スマートフォンは家に置き忘れると不安になるものであり、ポケットやバッグの中、デスクの上と、必ず手元にあるアイテムのひとつです。常に身近にあるモバイルデバイスという特性もあり、テキストメッセージとして広く知られるショートメッセージサービス(SMS)がパワフルなビジネスツールとして成立しやすい構図になります。

    SMSは98%という高い開封率を誇るため、顧客の関心を引く手段として非常に効果的です。しかし、コミュニケーションツールとして過度に利用されてもいけません。スマートフォンが(“もう1つの手”というほど)身近な存在であることを踏まえると、企業には、SMSを適切に利用し、顧客の信頼を得ながら効果的なコミュニケーションを図ることが求められます。

    この記事では、SMSのビジネス利用(送信)をおカネをかけずに始める3つの方法と、ビジネスを成功させるSMS利用のヒントを紹介します。

    SMSをビジネスに活用する方法

    お知らせや注文通知、プロモーションキャンペーンなど、ビジネスにおけるSMS活用は、お客様とのコミュニケーションを強化する手段となります。

    SMSのビジネス利用

    最も一般的なSMSのビジネス利用は、注文確認、追跡通知、サインインのお知らせなどトランザクション系のものです。これらは短文で用途が限定され、すぐに見てもらいたい内容であることから、SMSに適したメッセージと言えます。

    プロモーションのテキストメッセージも、セールスや割引のお知 …

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  • By Luís Leão
    Encaminhamento de SMS e chamadas de voz para um número de telefone alternativo Encaminhamento de SMS e chamadas de voz para um número de telefone alternativo

    Encontrar um equilíbrio entre a privacidade e a conveniência pode ser uma tarefa complicada. Hoje, mostrarei a você como encaminhar mensagens e chamadas telefônicas com a Twilio para que possa fornecer um número de telefone por meio do qual as pessoas podem entrar em contato com você sem que seu número de telefone real seja revelado.

    Há motivos de sobra para você querer ocultar seu número de telefone real. Por exemplo:

    • Efetuar transações com pessoas desconhecidas na Internet, como compras/vendas na Craigslist.
    • Fornecer um número para entregadores entrarem em contato com você.
    • Colocar um número de telefone em seu cartão de visita.

    Pré-requisitos para criar um número de encaminhamento

    • Uma conta da Twilio (cadastre-se gratuitamente aqui).
    • Um número de telefone da Twilio com recursos de SMS e voz.
    • Um número de telefone para o qual você deseja encaminhar chamadas e mensagens. Para o restante desta publicação, o chamaremos de …
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  • By Julie Griffin
    Getting Started With Twilio Free SMS for Businesses Get_Started_With_SMS

    Ever forget your phone at home and feel like you’re missing a limb? Cell phones live in our back pocket, purse, on our desk, and in all cases only an arm’s distance away. Our constant proximity and attention to our mobile devices make short message service (SMS), more commonly known as text messages, so powerful to businesses.

    SMS boasts a 98% open rate, making SMS an incredible avenue for getting customers’ immediate attention. But SMS is not a communication avenue to be overused. Because of the personal relationship users have with their phones (aka extra limb), SMS must be leveraged appropriately to garner your customers’ trust and effectively communicate with them.

    We’ll show you 3 ways you can get started sending SMS (for free) for your business and then provide a few SMS sending tips to make sure you’re set up for success.

    How should businesses use SMS?

    From alerts …

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  • By Julie Griffin
    Premiers pas avec les SMS gratuits Twilio pour les entreprises Premiers pas avec les SMS gratuits Twilio pour entreprises

    Cela vous est déjà arrivé d'oublier votre téléphone à la maison et d'avoir l'impression qu'il vous manquait un membre ? Les téléphones portables vivent dans nos poches arrière, nos sacs à main, sur nos bureaux – bref ils sont toujours à portée de main. Cette proximité et cette attention constante que nous portons à nos appareils mobiles font ainsi du service de messages courts (SMS), également connu sous le nom de « message texte » ou « texto », un puissant outil pour les entreprises.

    Les SMS peuvent se targuer d'un taux d'ouverture de 98 %, ce qui en fait un formidable moyen d'attirer l'attention immédiate des clients. Pour autant, c'est un moyen de communication dont il convient de ne pas abuser. Du fait du lien étroit que les usagers entretiennent avec leur téléphone (le fameux membre supplémentaire), il faut utiliser les SMS à bon escient si l'on veut gagner …

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  • By Luís Leão
    Chatbot de voz existe? Como utilizar o DialogFlow para integrar serviços de voz e mensagem na mesma plataforma Chatbot de voz existe? Como utilizar o DialogFlow para integrar serviços de voz e mensagem na mesma plataforma

    Se você vai construir algum chatbot utilizando mensagens de texto, o DialogFlow já é a sua primeira opção, mas o que torna essa plataforma mais interessante é que ela pode ser conectada com múltiplos canais de comunicação, incluindo telefonia.

    Neste artigo vou abordar sobre como utilizar a integração de 1 clique do DialogFlow com a Twilio para que você possa receber chamadas telefônicas e respondê-las direto do seu assistente, como se fosse uma conversa de texto. Além disso, você vai aprender como funciona a integração e como você poderá customizá-la.

    Crie as contas nas plataformas

    Antes de começarmos, você vai precisar ter uma conta da Twilio e um projeto no DialogFlow.

    Criar a conta na Twilio é bem simples e você pode fazer isso clicando aqui. Uma vez com a conta criada, vá para o console do DialogFlow. Para a integração com 1 clique é necessário que você …

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