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  • By Twilio
    What Is Mobile Authentication? Mobile Authentication.png

    Today, mobile phones can pretty much do anything that was once traditionally done on a computer. Online shopping, paying bills, checking bank accounts, you name it. Both consumers and employers tend to use personal mobile devices in the office and on the go, so securing those devices from potential hackers is a crucial step to implement in your routine.

    Mobile authentication is the verification of a user’s identity through the use of a mobile device and one or more authentication methods to ensure secure access. If you want to keep your online accounts safe, enabling mobile authentication across your devices is the single most important step you can take. While no security measure is fully hack proof, there are steps to lock access to your important accounts and information.

    How to implement mobile authentication

    As more and more companies and private users see an increase in security breaches due to …

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  • By Twilio
    How to Retrieve & Restore Deleted Text Messages Retrieve and Restore Deleted Texts.png

    Businesses thrive when consistently interacting with customers and clients, but not all of the exchanges are via email. Some occur on external platforms, while others are on mobile SMS or MMS. There are numerous inbound and outbound inquiries, responses, and other types of messages that flood inboxes every day, making it easy for anyone to accidentally delete an important text message. Learn how to restore deleted text messages on an iPhone or Android.

    Data loss can severely hinder operation and communication between businesses and consumers. It’s important to be prepared for the worst so that when it does happen, your business doesn’t incur costs or lose time—and will be able to facilitate stress-free, secure conversations.

    The following are some useful tips on how to recover deleted text messages.

    How to restore deleted text messages on iPhone

    Most current iPhone models back up SMS messages on iCloud, Apple’s storage and computing …

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  • By Twilio
    How to Add Someone to a Business Group Text How to add to Group Text.png

    Texting is an easy way to stay in touch with your co-workers, especially post the advent of remote work. It’s become so popular that making phone calls is now a thing of the past, which means group texts are the new normal in communication.

    Here, we’ll explain exactly how to add people to a group text so you can enhance communication with your co-workers. We’ll also discuss how you can use tools like Twilio Conversations to initiate conversations between more than 2 people over multiple channels.

    Why are group texts important in business?

    Most businesses can benefit from adding group messages to a communication plan. Since 90% of text messages are read within 30 minutes of receipt, you can almost guarantee your employees will see your message and get back to you in a timely manner. Not to mention, having to wait for a co-worker to read an email …

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  • By Twilio
    How Women in Sales are Balancing Work and Family in 2021 Women in sales

    This past September, Twilio had the privilege of being a gold sponsor of the 4th Annual Sistas In Sales Summit 2021. For those who aren't aware, Sistas in Sales is an organization that unites women of color together in a series of networking events, panel discussions, and socials to provide mentorship, access to sales leaders, and community.

    Why is work/life balance important? And why now?

    According to McKinsey's latest Women in the Workplace report, a year and a half into the COVID-19 pandemic, women in corporate jobs are even more burned out than they were a year ago—and increasingly more so than men. Despite this, it's women who are stepping up to support employee well-being and diversity, equity, and inclusion efforts. That's especially true of women of color who have ambitions to be top executives despite facing so many challenges to advancement — not the least of which is work-life …

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  • By Twilio
    Win a Pair of Twilio Coding Gloves at SIGNAL 2021 Coding Gloves Giveaway SIGNAL 2021

    Twilio helps design and scale the ideal customer engagement experience for your application. And, in some instances, Twilio also helps clothe you – delivering high-quality swag along with communications at scale.

    Ever since our developer-CEO Jeff Lawson revealed a set of coding gloves at SIGNAL 2019, they've been the most-requested piece of Twilio swag. This year at SIGNAL 2021, our customer & developer conference, we're thrilled to announce that we're giving away 250 pairs of Twilio coding gloves.

    Coding gloves and Twilio

    During the keynote on Day 1 of SIGNAL in 2019, Twilio's Ben Stein introduced the world to Twilio's CLI... and Jeff introduced the world to his coding gloves.

    Jeff faced off against Darlene Volas while building a trio of Twilio applications – Darlene benefited from Twilio's CLI's advanced features and templates while Jeff coded up a new Twilio app from scratch.

    Jeff Lawson with his Twilio coding gloves at SIGNAL 2021

    Despite Jeff's cool coding gloves, …

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  • By Twilio
    Twilio MessagingX: Powering the next decade of business messaging MessagingXheader.png

    In July 2020, we launched the (new) “ridiculously simple” way to build messaging experiences with Twilio, offering developers a simplified and unified API to reliably send messages anywhere in the world. Since then, you’ve amazed us with new and innovative ways to use messaging, sending and receiving more than 127 billion messages on Twilio in the last 12 months.

    Today, we’re excited to launch Twilio MessagingX – our next generation messaging platform designed to build deeper relationships through trusted, high-quality messaging that gives consumers choice. As we move into an era where consumers demand control over when and where businesses communicate with them, the Twilio MessagingX platform is your foundation for the next decade in trust, quality, and choice.

    What you can do with Twilio MessagingX
    1. Build deeper trust with your consumers by using features like message body redaction and Advanced Opt-out, and accessing trusted ecosystems through the Twilio Trust …
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  • By Twilio
    Twilio Gives Back Globally Twilio Gives Back Globally_Blog Header.png

    Corporate philanthropy is nothing new: brands have long been keen on giving back. But in recent years, companies are stepping up like never before and making giving back part of their corporate ethos. As a company, Twilio is committed to giving back to the communities in which we live and work, offering up the time and talents of our employees — and the global resources of our business — to create positive, lasting impact. In fact, every Twilion (what we call our employees) globally has the opportunity to regularly give back to causes that resonate with them.

    As we support local and regional programs and charities that our employees are passionate about, there's an incredible feeling of gratitude that comes from helping improve lives around the corner — and around the world! But we've also witnessed a remarkable side benefit: deepened engagement with the public in general and with local …

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  • By Twilio
    Aufgrund des jüngsten Schrems II-Urteils erweitert Twilio die Datenschutzmöglichkeiten für EU-Kunden Aufgrund des jüngsten Schrems II-Urteils erweitert Twilio die Datenschutzmöglichkeiten für EU-Kunden

    Hallo und Danke fürs Lesen! Dieser Blogpost ist eine Übersetzung von Twilio Expands Data Protection Options for EU Customers in Light of Recent Ruling on Schrems II.

    Der Originalbeitrag (Englisch) wird vierteljährlich aktualisiert. Klicken Sie hier und lesen Sie das neueste Update.

    Die Übermittlung personenbezogener Daten aus der EU in die USA und in andere Drittländer bietet einer datenschutzbewussten EU-Kundschaft und EU-Datenschutzbehörden seit langem Anlass zur Sorge. Am 16. Juli 2020 traten diese Bedenken erneut in den Vordergrund, als der Europäische Gerichtshof (EuGH) zu Schrems II urteilte. Wir bei Twilio haben zwar bereits bedeutende Schritte unternommen, um sicherzustellen, dass die von uns verarbeiteten Daten überall auf der Welt während ihrer Verarbeitung angemessen geschützt sind (unter anderem durch unsere verbindlichen unternehmensinternen Vorschriften und die Ausgabe halbjährlicher Transparenzberichte). Wir wissen aber, dass dieses Urteil wichtige Fragen hinsichtlich möglicher Auswirkungen auf Ihr Unternehmen aufwirft.

    Im Folgenden erfahren Sie, welche weiteren Maßnahmen …

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  • By Twilio
    Twilio Expands Data Protection Options for EU Customers in Light of Recent Ruling on Schrems II Schrems II Twilio

    This post is updated quarterly. Click here to read the latest update.

    Transfers of EU personal data to the US and other third countries have long been an area of concern for privacy-conscious EU customers and EU data protection authorities. On July 16, 2020, these concerns came to the fore again when the Court of Justice for the European Union (CJEU) ruled on Schrems II . While Twilio has already taken significant steps to ensure data we process is adequately safeguarded wherever in the world we process it (including, among other things, our Binding Corporate Rules and issuing semi-annual transparency reports), we know that this ruling raises important questions about the impact they may have on your business.

    We’re excited to share the following details for how Twilio is taking further action to give customers greater control over personal data transfers, and we’re committed to providing updates on a …

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  • By Twilio
    How to Set Up a Remote Contact Centre setting-up-remote-contact-centre

    The pandemic greatly accelerated the shift to remote contact centres. Analysts project that 53 per cent of the contact centre workforce could be working remotely by 2023. Working remotely is so appealing to workers that nearly half say they would look for another job if they were no longer able to work remotely.

    The benefits of a remote workforce aren’t all on the employee side, of course. Businesses can benefit from lower overhead and a larger pool of accessible potential recruits. The flexibility of remote work can help attract top talent, too.

    Here’s how to set up a remote contact centre of your own to benefit employees, your business, and customers, too.

    Must-have features for a remote contact centre

    The platform it runs on defines a remote contact centre, and not all software solutions are created equal. Here are a few criteria to keep in mind:

    User-friendly design

    Clunky or …

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