Elastic SIP Trunking — Solution Blueprints

Genesys Cloud contact center uses the telephony foundation of Genesys Cloud Communicate to operate a contact center service that handles every aspect of customer interactions, including interactive voice response (IVR), automatic call distribution (ACD), skills-based routing of phone calls, emails, web chats, and much more. The BYOC Cloud solution provides flexibility and interoperability to the Genesys Cloud Contact Center allowing you to select your SIP Trunking provider, like Twilio, for PSTN access.

Documents

• Genesys Cloud and Twilio Elastic SIP Trunking Configuration Guide
• Blog: Twilio Elastic SIP Trunking Delivers Global PSTN Access for Genesys Cloud
• Learn more about Genesys BYOC Cloud, AppFoundry

Avaya's Premises-based Contact Center Solutions help enterprises manage their customers' experiences by providing multimedia routing, workforce optimization and outbound self-service. This solutions blue print focuses on interoperability to a premises-based Avaya Aura Contact Center consisting of SBC, Communications Manager, Session Manager, and Twilio's Elastic SIP Trunking service.

Documents

Avaya ESBC, Aura CM, SM and Twilio Elastic SIP Trunking Configuration Guide

Zoom Phone is an enterprise cloud phone system. Zoom Phone offers a "bring your own carrier" (BYOC) approach, called "Zoom Phone Premise Peering PSTN", which gives you the flexibility to select your SIP Trunking providers, like Twilio, for PSTNC access.

Documents

• Zoom Phone and Twilio Elastic SIP Trunking Configuration Guide
• Blog: Introducing Global SIP Trunking for Zoom Phone BYOC
• Learn more about Zoom Phone

Audiocode's SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

Documents

• Microsoft Teams using AudioCodes Mediant E-SBC and Twilio Elastic SIP Trunking Configuration Guide
• Microsoft Lync Server using AudioCodes Mediant E-SBC and Twilio Elastic SIP Trunking Configuration Guide
• Blog: Introducing Elastic SIP Trunking Support for AudioCodes SBCs and Microsoft Teams
• Learn more about Audiocodes Session Border Controllers

Ribbon's SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Cisco Unified Call Manager, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

Documents

• Microsoft Teams and Cisco UCM using Ribbon E-SBC and Twilio Elastic SIP Trunking Configuration Guide
• Blog: Twilio Joins with Ribbon to Expand Global SIP Trunking Solutions for Microsoft Teams
• Learn more about Ribbon Communications Session Border Controllers

Oracle Communications SBCs are designed to secure SIP communications interfaces and ensure interoperability across the multivendor SIP communications environment. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Microsoft Teams, Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

Documents

• Microsoft Teams using Oracle Communications SBC and Twilio Elastic SIP Trunking Configuration Guide
• Avaya Session Manager using Oracle Communications SBC and Twilio Elastic SIP Trunking Configuration Guide
• Cisco UCM using Oracle Communications SBC and Twilio Elastic SIP Trunking Configuration Guide
• Learn more about Oracle Communications Session Border Controllers

Cisco's Unified Border Element (CUBE and vCUBE) are designed to secure SIP communications interfaces. It applies security policies to protect privacy and prevent attacks. It modifies SIP messages as needed to enable devices and cloud services to communicate, including Twilio's Elastic SIP Trunking cloud services, and legacy on-premises telephony equipment.

Documents

• Cisco UCM (CUCM) using the Cisco UBE (vCUBE) SBC and Twilio Elastic SIP Trunking Configuration Guide
• Learn more about Cisco UCM
• Learn more about Cisco UBE