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On this page
ERROR: 97001
Description
Possible Causes
Possible Solutions
On this page
ERROR: 97001
Description
Possible Causes
Possible Solutions
Unable to retrieve OAuth access token
Positive Feedback
Negative Feedback
ERROR: 97001
error-97001 page anchor
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Negative Feedback
PLATFORM
ERROR
Description
description page anchor
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Negative Feedback
Twilio will start dropping webhooks until the authorization server provides a valid token.
Possible Causes
possible-causes page anchor
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Negative Feedback
The authorization service is unavailable.
The authorization service is unreachable.
The client credentials you configured have been rotated or removed.
The authorization server has started issuing a token which is not of type
Bearer
.
Possible Solutions
possible-solutions page anchor
Positive Feedback
Negative Feedback
Verify your authorization server is running and healthy.
Verify your authorization server is not protected by a firewall which blocks the requests.
Update the webhook settings with valid client credentials.
Update the webhook settings to disable OAuth.
Verify the authorization server issues tokens of type
Bearer
.