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WABA ID provided is not valid or unable to be used



ERROR: 63101

error-63101 page anchor
CHANNELS
ERROR

Twilio cannot access the WhatsApp Business Account (WABA) with the ID provided.

Possible Causes

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  • The WABA has been deleted
  • The WABA has not been shared with Twilio
  • The WABA has already been linked to another Twilio account
  • Check that the WABA ID provided is correct
  • Check that the SolutionID corresponding to Twilio's Partner Solution is correctly provided in the Embedded Signup implementation
  • Check that this WABA has not been linked to other Twilio accounts you own. For security purposes, Twilio cannot provide you details if the WABA is linked to another Twilio Account that you do not own.

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