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63007: Twilio could not find a Channel with the specified 'From' address


ERROR: 63007

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MESSAGING, WHATSAPP
ERROR

This error occurs when the From value in your Messaging API request does not map to a configured channel sender. Use the correct channel-specific address format for the sender you want to use. For WhatsApp, the required format is whatsapp:{phone_number} with the phone number in E.164 format.

Possible causes

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  • The From address is not associated with any configured channel sender or WhatsApp installation.
  • The From address is formatted incorrectly for the channel. For WhatsApp, use whatsapp:{phone_number}.
  • You are trying to send from the WhatsApp Sandbox, but the Sandbox is not activated for the account making the request.
  • The sender is still being registered or verified and is not ready to send traffic yet. After registration, retrieve the sender and confirm status is ONLINE.
  • The request uses credentials for a different account or subaccount than the one that owns the sender. Twilio requires the phone number and sender to belong to the same account or subaccount where you register and send from it.
  • Verify that the From value matches the channel address format exactly. For WhatsApp, use whatsapp:+15558675310.
  • If you are using the WhatsApp Sandbox, send from whatsapp:+14155238886 and activate the Sandbox in the same account before sending messages.
  • If you are using a live WhatsApp sender, confirm that the sender is registered to your account or subaccount and retrieve the sender to verify status is ONLINE.
  • If you send from a subaccount, authenticate with that subaccount's Account SID and Auth Token when you make the API request.

Additional resources

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