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Lookup Request Must Be Completed in Different Twilio Region



ERROR: 60614

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LOOKUP
ERROR

Lookup package requested is not supported in your Twilio Region.

Learn more about Twilio Regions here(link takes you to an external page).

Possible Causes

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The request was received but failed due to the Lookup request not being supported by the selected Twilio Region due to data residency requirements. This can happen when a request for an EU or GB phone number is made outside of the IE1 Region. Learn more at Twilio Regions(link takes you to an external page) and Using Lookup with Twilio Regions(link takes you to an external page).

  • Confirm that the request is selecting the expected Region.
  • Confirm that the request is using an API key generated for the expected Region.

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