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Lookup Request Must Be Completed in Different Twilio Region



ERROR: 60614

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LOOKUP
ERROR

Lookup package requested is not supported in your Twilio Region.

Learn more about Twilio Regions here.

Possible Causes

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The request was received but failed due to the Lookup request not being supported by the selected Twilio Region due to data residency requirements. This can happen when a request for an EU or GB phone number is made outside of the IE1 Region. Learn more at Twilio Regions and Using Lookup with Twilio Regions.

  • Confirm that the request is selecting the expected Region.
  • Confirm that the request is using an API key generated for the expected Region.

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