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420017: Knowledge not found


ERROR: 420017

error-420017 page anchor
ENTERPRISE KNOWLEDGE
ERROR

The requested knowledge item could not be found or the knowledge ID is invalid.

Possible causes

possible-causes page anchor
  • Knowledge ID does not exist
  • Invalid knowledge ID format
  • Knowledge was deleted
  • Knowledge ID cannot be parsed
  • Verify the knowledge ID is correct and follows the format (know_knowledge_*)
  • Check that the knowledge item has not been deleted
  • Use the List Knowledge endpoint to retrieve valid knowledge IDs
  • Review the API error details for specific validation failures