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30710: Deleting a Brand with Active Campaigns is Not Allowed


ERROR: 30710

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MESSAGING
ERROR

You can't delete a Brand while it still has one or more active A2P 10DLC Campaigns associated with it. Delete the associated Campaigns first, then retry the Brand deletion. In Console, the Brand Delete button is available only after the Brand has no Campaigns associated with it.

Possible causes

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  • The Brand is still linked to one or more active A2P 10DLC Campaigns.
  • You tried to delete the Brand before deleting the Campaigns associated with it.
  • A Campaign is still attached to a Messaging Service. A Usa2p resource represents an A2P 10DLC Campaign within a Messaging Service, so the Brand still has an active Campaign association.
  • Review the Brand in Console and delete any Campaigns associated with it. After the Brand has no Campaigns associated with it, use the Delete button to delete the Brand.
  • If you manage A2P 10DLC through the API, remove the associated Usa2p resource from each Messaging Service that is still using the Campaign before you retry deleting the Brand.
  • Confirm which Messaging Services still have A2P 10DLC enabled and check their us_app_to_person link or us_app_to_person_registered state before retrying the deletion.
  • Plan Campaign removal carefully. Deleting an approved Usa2p resource blocks A2P 10DLC messaging from that Messaging Service, and deleting a Messaging Service used for A2P 10DLC also deletes the Campaign and halts messaging until you create and register a new Campaign again.

Additional resources

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