30548: Charitable program does not separate consent for donation requests

This error applies to both Toll-Free Verification and A2P 10DLC registration.

Programs that send both transactional or informational notifications and financial solicitation messages over a single line must offer separate consent options for each category. A single combined checkbox is not compliant.

• A single signup checkbox covers both account notifications and donation requests, such as "I agree to receive account notifications and donation requests from [Brand Name]."
• The form ties informational alerts and fundraising or donation requests together in one consent statement.

• Update the registration form to use separate, independent checkboxes for each program component.
• Provide unchecked checkboxes so users can opt into informational updates without being forced to consent to donation requests, for example one checkbox for account and informational alerts and a separate checkbox for fundraising and donation messages.
• Resubmit with the updated form.

• A2P 10DLC Campaign Onboarding Guide
• Toll-Free Verification Onboarding Guide