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Error
Application error

30542: Political messaging must use the Political use case category

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

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This error applies to both Toll-Free Verification and A2P 10DLC registration.

Political campaigns and 527 tax-exempt political organizations must select the dedicated Political use case category. Generic categories such as Marketing or Customer Care are not allowed for political messaging.

Possible causes

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  • A registered political PAC submitted under the generic Customer Care use case category.
  • A candidate's election committee submitted vote-related message samples but classified the use case as Marketing.
  • Change the submission's use case category to Political.
  • Ensure the message samples and description align with the Political category and include a valid Campaign Verify Token, then resubmit.