30488: Toll Free verification rejection - DBA name must be accurately provided

Your toll-free verification request was rejected because the business identity in the submission did not clearly match the registered business information. If you send messages under a trade name, sub-entity, or downstream brand, include that name in doingBusinessAs. Messaging on the toll-free number remains blocked until the number is verified.

• The businessName value uses a brand name that does not match the registered legal business name.
• Your business operates under a DBA or trade name, but the doingBusinessAs field is blank, incomplete, or inaccurate.
• The information in the verification request does not clearly show how the operating name relates to the registered business.

• Update businessName so it exactly matches your registered business name.
• If you use a trade name, enter the exact DBA in doingBusinessAs.
• Make sure your website and other verification details identify the same business name or clearly show the connection between the legal business and the DBA.
• If requested, provide documentation that shows the relationship between the registered business name and the operating name.
• If your verification response shows edit_allowed as true, correct the request and resubmit it before the edit_expiration time. If the request can no longer be edited, submit a new toll-free verification request with the corrected business identity details.

• Get started with toll-free verification using the API
• Toll-free verification resource
• Toll-Free Message Verification for US/Canada