30482: Toll Free verification rejection - Business email requires an official domain

This error occurs when the business email in a Toll-Free verification submission cannot be verified as associated with the business. Use the official business domain where available. A free-provider address may be considered when it is directly associated with the business and can be verified on its official website. Messaging traffic on the Toll-Free number is blocked until the number is verified.

During review, the submission is evaluated against the business details, website, messaging use case, sample messages, opt-in flow, and related compliance information.

• The business email uses a free or personal email provider and cannot be verified as an official contact for the business.
• The email domain does not appear to be associated with the business identified in the submission.
• If you used a free email address, it is not shown on your business website as an official contact method for the business.

• Update the business email in your verification request to an address that uses your official business domain, such as contact@yourbusiness.com.
• Make sure the business website in the submission is live and clearly identifies the same business and contact information.
• If you must use a free email address, list that address on your official business website as a valid business contact before you resubmit.
• If the rejected request is eligible for resubmission, correct the submission and resubmit it from the Console or API.

• Toll-Free Verification Onboarding Guide
• Get started with toll-free verification using the API
• Why Was My Toll-Free Verification Rejected?