30482: Toll Free verification rejection - Business email requires an official domain

This error occurs when a Toll-Free verification request is rejected because the business email in the submission does not use an official business domain. Messaging traffic on the Toll-Free number is blocked until the number is verified.

During review, the submission is evaluated against the business details, website, messaging use case, sample messages, opt-in flow, and related compliance information.

• The business email in the verification request uses a free or personal email provider instead of your business domain.
• The email domain does not appear to be associated with the business identified in the submission.
• If you used a free email address, it is not shown on your business website as an official contact method for the business.

• Update the business email in your verification request to an address that uses your official business domain, such as contact@yourbusiness.com.
• Make sure the business website in the submission is live and clearly identifies the same business and contact information.
• If you must use a free email address, list that address on your official business website as a valid business contact before you resubmit.
• If the rejected request is eligible for resubmission, correct the submission and resubmit it from the Console or API.

• Toll-Free Verification Console Onboarding Guide
• Get started with toll-free verification using the API
• Why Was My Toll-Free Verification Rejected?