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Toll-Free phone number verification rejection - Disallowed - Phishing



ERROR: 30480

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PROGRAMMABLE MESSAGING
ERROR

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free phone number is blocked.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible Causes

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The toll-free phone number cannot be verified because the business or message content was found to be associated with a known Phishing campaign.

Contact Twilio Support to provide Additional Information that explains your use case.

Resources:

Why was my Toll Free Verification Rejected?(link takes you to an external page)

Required information for Toll-free verification(link takes you to an external page)

Toll-Free best practices(link takes you to an external page)

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