The Toll-Free phone number verification submission has been reviewed and it was rejected.Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Verification supports up to 5 toll-free phone numbers for a single entity in a verification submission with no additional information required for traffic intended for US subscribers. For businesses requesting 6 or more toll-free phone numbers approved for verification, please include a detailed explanation in the "Additional Information" field as to the reason for additional toll-free phone numbers.
For ISVs or aggregators who provide messaging service to businesses, it's expected that the information provided represents the entity (your customer) that is engaging with the opted-in consumer. Therefore, a toll-free verification should not be associated with the ISV. Exceptions may apply when the use case clearly showcases that the ISV manages opt-in mechanisms and is the sole message content creator.
Sending to Canadian handsets qualify for 1 toll-free number per business, as outlined in the Canadian Code of Conduct guide.
Resubmit and explain the reason for additional toll-free phone numbers within the Additional information field.
Resources:
Consent/Opt-In in Twilio's Messaging Policy
Why was my Toll Free Verification Rejected?