The Toll-Free phone number verification submission has been reviewed and it was rejected.Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The Terms of Service or Privacy Policy on the business's website indicates that Opt-in is shared with third parties, affiliates, partners, etc. Any business with a terms of service or privacy policy that mentions sharing or selling consumer opt-in data is considered noncompliant. Consent cannot be bought, sold, shared, transferred, or exchanged.
Revise your processes to not share or sell consumer data/opt-in information with anyone. Revise your Terms of Service and Privacy Policy to remove all third party opt-in sharing language. If you have a “reasons we can share your personal information matrix” in your privacy policy that is not modifiable, adding a note below it that Messaging opt-in consent will not be shared is acceptable. Once complete and live on the business website, resubmit the toll free verification.
Resources:
Consent/Opt-In in Twilio's Messaging Policy
Why was my Toll Free Verification Rejected?