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Error
Application error

30475: Toll Free rejection: Messaging consent is bundled with other agreements

Twilio Messaging DocumentationMessaging

Description

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This error identifies messaging consent that is bundled with another agreement. Accepting unrelated terms, a privacy policy, or a general account agreement must not also grant messaging consent.

Possible causes

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  • One acceptance action grants both messaging consent and acceptance of unrelated agreements.
  • Messaging consent is embedded in general terms instead of being a separate, explicit choice.
  • Provide a standalone consent action specific to the messaging program.
  • Separate that action from accepting unrelated terms, privacy policies, or account agreements.
  • Submit evidence of the corrected consent flow and resubmit for review.
  • A separate consent action that is nevertheless required to complete a purchase, registration, or service action is a distinct failure described by 30505.