The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The toll-free phone number cannot be verified because the submission indicated that the business is associated with or the toll-free verification submission indicated a forbidden messaging category (Third-party lead generation services and marketing).
Any third-party use cases are strictly forbidden. Consent must be obtained by the end business directly from consumers. Consent cannot be given to one business and then transferred to another. Any business with a terms of service or privacy policy that mentions sharing or selling consumer data/opt-in information is considered noncompliant.
If you are confident that your business and messaging use case does not fit into forbidden message categories, contact Twilio Support to provide Additional Information that explains your use case.
Why was my Toll Free Verification Rejected?