30461: Toll Free verification rejection - Disallowed: Gambling
MESSAGING
ERROR
Twilio rejected your Toll-Free Verification submission because the business or messaging program in the submission was identified as gambling-related. Toll-Free numbers must be verified before they can send messages to the United States or Canada. As of January 31, 2024, messages from unverified Toll-Free numbers are blocked until the number is verified. (help.twilio.com)
During verification, Twilio reviews the business that is sending messages, the declared use case, sample messages, web presence, opt-in flow, and linked terms or privacy policy. (help.twilio.com)
- Your submission described a gambling business or a gambling-related messaging program. (help.twilio.com)
- Your website, brand, or sample messages referenced a forbidden gambling category such as casino apps, gambling websites, sweepstakes, 50/50 raffles, or betting and sports picks. (help.twilio.com)
- Information in the submission made the use case appear to fall into a forbidden gambling category. This is an inference based on the information Twilio reviews during Toll-Free Verification. (help.twilio.com)
- Do not submit or resubmit this Toll-Free number for SMS or MMS in the United States or Canada if your actual business or use case is gambling-related. Gambling traffic is prohibited on Toll-Free, Short Code, and Long Code routes in the United States and Canada. Rejections for content or Messaging Policy violations cannot be resubmitted. (help.twilio.com)
- If the rejection was incorrect, contact Support and provide additional information that clearly explains your business and messaging use case.
- Review your business description, website content, sample messages, opt-in flow, and policy links to make sure they accurately represent a compliant non-gambling use case before you submit a new verification request for an eligible program. This is an inference based on the information Twilio reviews during verification and the Toll-Free verification onboarding flow.
- If you need to reach recipients for a use case that cannot be approved for SMS or MMS, use a different channel only when the use case and channel meet the applicable policy requirements. For some forbidden SMS use cases, SendGrid Email API or Programmable Voice may be options. (help.twilio.com)