Toll-Free phone number verification unable to process - address invalid

Twilio is unable to process your Toll Free Verification request because it could not be validated by Twilio and could not be submitted for verification review.

The toll-free phone number cannot be verified because the address is invalid. It could be due to:

• The provided address is not a valid US or Canada address
• Invalid State or Region
• Invalid Country
• Invalid House Number (or Unit/Apartment/Suite Number)
• Invalid City
• Invalid Postal Code
• Invalid Street
• Invalid Address - multiple issues

Correct the address and resubmit the verification in Console or via the Messaging Compliance API. It is not recommended to delete the verification to resolve address validation issue.

Forbidden message categories

https://support.twilio.com/hc/en-us/articles/360045004974-Forbidden-message-categories-for-SMS-and-MMS-in-the-US-and-Canada

Toll-Free best practices can be found at

https://support.twilio.com/hc/en-us/articles/360038172934-Information-and-best-practices-for-using-Toll-Free-SMS-and-MMS-in-the-US-and-Canada