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Error
Application error

30448: Toll-Free verification rejection - Age-gated program not identified

Twilio Messaging DocumentationMessaging

Description

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This error identifies an age-restricted program that is not correctly declared in the Toll-Free verification submission. A compliant age gate does not replace the required declaration.

Possible causes

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  • The program includes age-restricted content, but the age-restricted classification is missing or incorrect.
  • The AgeGatedContent field does not correctly identify the content when the request is submitted through the API.
  • Select the correct age-restricted classification and update AgeGatedContent when using the API.
  • Resubmit the corrected declaration with evidence appropriate to the use case.
  • A missing or inadequate age gate is a separate failure described by 30512. Alcohol-specific gate failures are described by 30529.