Toll Free verification rejection - phone number not provisioned to Twilio

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

• The toll-free verification was submitted before the toll-free phone number completed porting to Twilio.
• The toll-free phone number is not provisioned to Twilio.

• If the number is/was with another messaging provider at the time of verification, please ensure the porting or hosting process has been initiated and is complete. Then Delete the rejected toll-free verification and submit a new request after the port completes.
• If it's not a porting scenario, contact Twilio Support.

Toll-Free best practices

Why was my Toll Free Verification Rejected?