Toll Free verification rejection - Could not validate business information

The Toll-Free phone number verification submission has been reviewed and it was rejected. Effective Jan 31st, 2024, messaging traffic on this Toll-Free number is blocked until it's verified.

The Toll-Free phone number cannot be verified because of invalid information. The Business Information such as business name or address that was submitted could not be verified or the website URL could be not validated because it is not accessible or available. Or the ISV contact information was provided instead of its customer's contact information.

• Ensure all business information fields are valid and accurately represent the business who manages the opt-in and has the relationship with the consumer:

  -- BusinessName

  -- BusinessStreetAddress

  -- BusinessCity

  -- BusinessStateProvinceRegion

  -- BusinessPostalCode

  -- BusinessCountry

  -- BusinessContactFirstName

  -- BusinessContactLastName

  -- BusinessContactEmail

  -- BusinessContactPhone

  -- BusinessWebsite

• Correct the business information fields on toll-free verification submission by editing it and then resubmit it.

Forbidden Message Categories

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices

Twilio's Messaging Policy