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30126: Your 10DLC number failed to be registered


ERROR: 30126

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MESSAGING
ERROR

This error means Twilio could not complete the backend registration or deregistration of your US A2P 10DLC phone number. Number registration starts when you add or remove a number from a Messaging Service that is associated with an approved US A2P campaign. If the number reaches FAILURE, an unexpected error occurred during configuration with ecosystem partners.

Possible causes

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  • Request the A2P registration status CSV report in Console and verify whether the number is FAILURE, PENDING_REGISTRATION, PENDING_DEREGISTRATION, or UNREGISTERED. The report includes the phone number, Campaign SID, and Messaging Service SID so you can confirm the current state before taking action.
  • If the number is UNREGISTERED, add it to a Messaging Service that is associated with a verified A2P campaign, then wait for number registration to finish.
  • Avoid removing, re-adding, or moving the number while registration is being processed. Each change starts another provisioning cycle and can add more time or create additional errors. (help.twilio.com(link takes you to an external page))
  • If the number remains in FAILURE, contact Support for investigation.

Additional resources

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