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30033: US A2P 10DLC - Campaign Suspended


ERROR: 30033

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MESSAGING
ERROR

Your message could not be sent because the sending campaign is suspended. A campaign can be suspended on its own or because the associated Brand is suspended.

Possible causes

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  • The campaign was suspended after a carrier or ecosystem review found a campaign-to-traffic mismatch, spam, controlled substances, phishing, excessive complaints, illicit content, fraudulent messages, affiliate marketing, promotional gambling, missing age gating, illegal sweepstakes, or another policy violation.
  • The associated Brand is suspended, which also suspends every campaign attached to that Brand.
  • Check your email and the Twilio Support Center for the suspension notice and the next steps to resolve it. Twilio Support should contact you with guidance on how to fix the suspended campaign.
  • Fix the underlying compliance issue before sending again. If the Brand is suspended, resolve the Brand suspension first because all associated campaigns remain suspended until the Brand issue is addressed.
  • Do not try to send similar traffic through another existing or new campaign while the suspension is under review. That can create a serious violation and may lead to account suspension or termination.

Additional resources

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