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On this page
ERROR: 21736
Description
Possible Causes
Possible Solutions
On this page
ERROR: 21736
Description
Possible Causes
Possible Solutions
Brand 2FA Failed
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Negative Feedback
ERROR: 21736
error-21736 page anchor
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PROGRAMMABLE MESSAGING
ERROR
Description
description page anchor
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The Brand 2FA attempt failed to validate the Brand Contact Email provided.
Possible Causes
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Negative Feedback
The Brand Contact Email provided is invalid or failed validation.
Brand Contact Email is missing.
The 2FA email sent was not actioned on or completed.
Possible Solutions
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Negative Feedback
Verify that the Brand Contact Email provided is correct. If not, update or add the email via the Brand API or Console.
Verify if the Brand 2FA email was actioned upon and completed within 7 days. If not, use the following API or Console to re-send the Brand 2FA email.