21721: Cannot import Campaign Verify token due to incompatible A2P brand
PROGRAMMABLE SMS
ERROR
The attempt to import a Campaign Verify token to your brand failed because your A2P brand is in an incompatible state.
- Your A2P brand has a status of FAILEDmeaning the brand was not successfully registered
- Your A2P brand is of type STARTERmeaning it is a starter brand, not a standard brand
- Verify if the Brand Registration SID has been registered successfully by checking the statusfield using the Brand API. If the brand has been registered successfully, it will have a status ofAPPROVED. If this is the case, try to import the token again.
- Verify that the Brand Registration SID is of the correct type by checking the brand_typefield using the Brand API. The brand should have a type of "STANDARD." If thebrand_typeisSTARTER, the brand does not support importing a Campaign Verify token. Once you've verified that you are using a standard brand, try to import the token again