Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

21662: Current combination of 'From' and 'To' parameters cannot be used in Ireland region


ERROR: 21662

error-21662 page anchor
MESSAGING
ERROR

This error occurs when you attempt to send an outbound message as a data resident workload in the Ireland Region (IE1), but the message uses a North American (+1) number in the From or To parameter. Twilio cannot process that From and To combination in IE1.

Possible causes

possible-causes page anchor
  • You sent the message from a North American (+1) sender while targeting the Ireland Region (IE1).
  • You sent the message to a North American (+1) destination while targeting the Ireland Region (IE1).
  • Your API request or SDK configuration targeted IE1 for a messaging workload that should be processed in another Region. Twilio processes requests in the Region you select, and if you do not specify a Region, Twilio uses US1 by default.
  • Do not send data resident messages in IE1 when the From or To value is a North American (+1) number. Use a supported sender and recipient combination for the Ireland Region instead.
  • If you need to send a message from or to a North American (+1) number, send that request through the default US1 Region instead of IE1. Twilio handles requests in US1 when you do not explicitly target another Region.
  • Review your API hostname or SDK client settings and remove the IE1 target for this request if the message must use a +1 number. For REST API requests, the hostname determines the processing Region. For server-side SDKs, the edge and region settings determine the target Region.
  • If you are using SMS data residency in Europe, confirm that your use case is configured for the Ireland Region and that the sender and recipient combination matches the constraints of that regional workload.

Additional resources

additional-resources page anchor