Skip to contentSkip to navigationSkip to topbar
Twilio Docs
On this page

21650: Phone Number Requires a Verified Identity Document

ERROR: 21650

error-21650 page anchor
PHONE NUMBERS
ERROR

Error - 21650

error---21650 page anchor

Phone Number Requires a Verified Identity Document

phone-number-requires-a-verified-identity-document page anchor

To purchase this number you must have a verified identity document on your account.

Possible Causes

possible-causes page anchor
  • There is no verified identity document on your account or subaccount. Due to local regulations, some phone numbers require a verified identity document associated with your Twilio account.

Possible Solutions

possible-solutions page anchor
  • In the Phone Numbers > Documents section in Console, provide the name of the individual or business registering the phone numbers and a scanned copy of supporting identification documents.
  • Ensure that the verification status of the identity document record is "Passed". If "Pending", wait 48 business hours for Twilio to verify the document. If "Failed", please refer to the failure reason to address the issue.